Lost Passwords and Seed Phrases
We can reconstruct lost passwords and partial seed phrases. The chances of us successfully getting access to your wallet increase greatly if you can remember any of the details about the forgotten or lost password / seed phrases. Please contact us for further information.
Wallet App Errors
If your wallet or its contents became inaccessible due to what appears to be an App error, it’s important that you try and screen shot everything about the transaction. Our advice is NOT to reinstall the App because – if the problem still persists after a reinstall, all of the information we need to recover the transaction will have been wiped by the reinstall.
Lost and Missing Transactions
Lost and missing wallet transactions often involve DeFi Apps and are sometimes related to glitches or cross chain / App incompatibility. It’s important that you record as much as you can about the missing transaction and then contact us.
Transactions Sent to the Wrong Address
Particularly common in DeFi transactions using wallets like Metamask and Trust Wallet, this is easily done and can sometimes be reversed depending on the type of address used and blockchains involved. Make a record of exactly what you’ve done and then contact us.
Damaged Equipment – Phones and Hard Drives
It may be the hardware that your wallet runs on that has the issue, not the wallet itself. Maybe your phone is damaged and will no longer power on, or maybe your hard drive has started to make a ticking sound and is no longer showing up on your computer? Fortunately we are partnered with Data Clinic Ltd, the UK’s #1 data recovery company who specialise in recovering wallets from damaged hardware. We also have preferential rates with them. Please contact us for further details.
Old and Unsupported Wallets
Some software wallets were popular in the early days of Bitcoin but have since drifted into obscurity and are no longer supported. One of the first was MultiBit Classic wallet that relied on a password only, this was replaced by MultiBit HD which also introduced a seed phrase. Many early adopters of Bitcoin used wallets such as these on their computer hard drives.